FAQ's

WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES?
Contact us at sacredanimeteam@gmail.com for any inquiries and issues.  We will always respond within 24 hours. If you would like to send physical mail, use the address 1711 McCowan Rd, Scarborough, ON M1S 2Y0.

WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our warehouses across the globe. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped. Please note that we don't ship on weekends.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take anywhere between 1-4 weeks for delivery. It may take longer if you live in a country where tracked shipping is not available. Please note that due to the current situation in the world, sometimes our orders can experience delays up to 1-2 weeks.

WILL I BE CHARGED WITH CUSTOMS AND TAXES? 
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

WHERE ARE MY ITEMS COMING FROM?
All items ship from our warehouses across the globe.

WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?
All payments and information are secure.
We accept Visa, Amex, MasterCard.

WHAT IS YOUR REFUND AND RETURN POLICY?
We value delivering the best service to each individual customer. That is why we offer 100% customer satisfaction guarantee. However, refunds are not accepted for any sale items or non-physical goods.
Please visit our Refund Policy section below for more details.

WHAT IS INSURANCE?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.